Back to Job Search

Community Solar Escalations Specialist Tier 2

  • Location: Houston, 77002
  • Compensation: $21-$23 per hour
  • Job Type:Contract

Posted 8 days ago

  • Expiration Date: 25 May 2052
  • Job Ref: 23961

Summary 

We are seeking a Community Solar Escalation and Retention Specialist. The Community Solar Escalation & Retention Specialist is responsible for handling escalated customer inquiries and complex issues that require specialized knowledge and expertise. This role involves providing high-level support, resolving technical issues, and ensuring customer satisfaction through effective communication and problem-solving.  

Responsibilities 

  • Assess escalated cases thoroughly to determine the best course of action for resolution. Prioritize issues based on urgency and impact, working to resolve each one efficiently 

  • Handle customer interactions via phone, e-mail, fax and USPS mail in a professional and expedient manner by thoroughly investigating inquiries and providing comprehensive responses 

  • Keep customers informed throughout the resolution process, providing updates and setting expectations for response times and next steps 

  • Maintain data integrity and the clients policies and procedures are followed properly 

  • Ensure project deadlines are maintained 

  • Manage the case queues including customer cancellations, billing issues, explanation of terms, and saving concerns while documenting customer interactions in Salesforce 

 

Preferred Skills and Expertise? 

  • 1-2 years’ experience in retention or escalation role 

  • Solar or Energy Background 

  • Salesforce Experience 


 

Who are we?

Per Sé is passionate about finding you your next job. We are a leading workforce solution with 25+ years of experience in the Energy and Industrial markets. We seamlessly match people with the right job opportunities at the right time. Join our network to stay up to date on jobs relevant to your line of work.

People are our purpose

We believe in the power of unique perspectives. In that spirit, we strive to foster an environment in which people of all backgrounds are embraced and inspired. Per Sé values inclusivity, transparency, equal opportunity and care to all applicants and employees regardless of gender/gender identity, race/ethnicity, sexual orientation, religion, age, national origin, genetic information, status as a protected veteran, and ability.